{"id":1000015841,"date":"2024-04-11T15:35:49","date_gmt":"2024-04-11T13:35:49","guid":{"rendered":"https:\/\/forum-engagement.org\/?p=1000015841"},"modified":"2024-04-04T15:44:20","modified_gmt":"2024-04-04T13:44:20","slug":"la-non-qualite-dans-lindustrie-une-mine-dor-a-exploiter","status":"publish","type":"post","link":"https:\/\/forum-engagement.org\/2024\/la-non-qualite-dans-lindustrie-une-mine-dor-a-exploiter\/","title":{"rendered":"La non-qualit\u00e9 dans l\u2019industrie, une mine d\u2019or \u00e0 exploiter"},"content":{"rendered":"\n<p>Loin d\u2019\u00eatre anecdotique, la non-qualit\u00e9 p\u00e8se de tout son poids sur la comp\u00e9titivit\u00e9 d\u2019une entreprise industrielle. Mais il est possible d\u2019en minimiser les co\u00fbts, avec un peu d\u2019organisation. La preuve par l\u2019exemple, avec une \u00e9tude AFNOR et deux cas d\u2019\u00e9cole.\u00a0<\/p>\n\n\n\n<p>Dans l\u2019industrie, on assimile souvent la non-qualit\u00e9 au rebut, ces productions non conformes promises \u00e0 la destruction. Et donc les co\u00fbts de non-qualit\u00e9, au manque-\u00e0-gagner li\u00e9 \u00e0 ces rebuts. Eventuellement, on admet un co\u00fbt pour la marque en termes d\u2019image. Mais en r\u00e9alit\u00e9, il ne s\u2019agit l\u00e0 que de la partie \u00e9merg\u00e9e de l\u2019iceberg. Car la non-qualit\u00e9 a un impact consid\u00e9rable sur la comp\u00e9titivit\u00e9 structurelle d\u2019une entreprise, en ce qu\u2019elle r\u00e9v\u00e8le des processus g\u00e9n\u00e9rateurs de d\u00e9perdition&nbsp;: de ressources mat\u00e9rielles, de ressources humaines, d\u2019\u00e9nergie et de temps. Selon une \u00e9tude du groupe AFNOR dat\u00e9e de d\u00e9cembre 2023 et&nbsp;<a href=\"https:\/\/telechargement.afnor.info\/etude-couts-de-non-qualite-2023\" target=\"_blank\" rel=\"noreferrer noopener\">t\u00e9l\u00e9chargeable gratuitement ici&nbsp;<\/a>, 80 % des entreprises situent leurs co\u00fbts de non-qualit\u00e9 (CNQ) dans une fourchette comprise entre 0 et 5 % du chiffre d\u2019affaires&nbsp;! Et ces entreprises sont 17 % \u00e0 penser que cette part des co\u00fbts de non-qualit\u00e9 dans leur chiffre d\u2019affaires va augmenter, alors qu\u2019elles n\u2019\u00e9taient que 8 % en 2017 \u00e0 le craindre. Le sujet est donc bien un sujet d\u2019avenir, surtout si on met derri\u00e8re la notion de qualit\u00e9 des notions allant bien des non-conformit\u00e9s produit, comme la notion de performance soci\u00e9tale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">deux entreprises industrielles sur trois mesurent les co\u00fbts de non-qualit\u00e9<\/h2>\n\n\n\n<p>C\u2019est cette mine d\u2019or sous-exploit\u00e9e des CNQ que la d\u00e9l\u00e9gation Occitanie du groupe AFNOR, la CCI de Toulouse Haute-Garonne et l\u2019Association France Qualit\u00e9 Performance Occitanie ont voulu explorer lors d\u2019un colloque organis\u00e9 le 20 d\u00e9cembre 2023 \u00e0 Toulouse, devant un parterre de responsables qualit\u00e9 du monde de l\u2019industrie. Avec le message comme quoi si on veut combler la mine, il faut y mettre des moyens\u00a0! En effet, si 91 % des d\u00e9cideurs interrog\u00e9s par le groupe AFNOR, dans son \u00e9tude, d\u00e9clarent la mesure des co\u00fbts de non-qualit\u00e9 n\u00e9cessaire voire indispensable, seuls 67 % le font vraiment et 40 % d\u00e9finissent syst\u00e9matiquement un plan d\u2019action si les objectifs ne sont pas atteints. Logiquement, on observe un distinguo tr\u00e8s net \u00e0 l\u2019avantage des entreprises certifi\u00e9es ISO 9001 (la norme qualit\u00e9,\u00a0<a href=\"https:\/\/www.afnor.org\/actualites\/qualite-venez-rediger-la-nouvelle-iso-9001\/\" target=\"_blank\" rel=\"noreferrer noopener\">qui entre d\u2019ailleurs en r\u00e9vision<\/a>) et ISO 14001 (la norme de management environnemental), qui sont outill\u00e9es pour traquer ces co\u00fbts et les leviers de r\u00e9duction. Mais quelles sont les cl\u00e9s du succ\u00e8s\u00a0?<a href=\"https:\/\/telechargement.afnor.info\/etude-couts-de-non-qualite-2023\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/telechargement.afnor.info\/etude-couts-de-non-qualite-2023\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.afnor.org\/wp-content\/uploads\/2024\/01\/cout-de-non-qualite.jpg\" alt=\"67% des entreprises industrielles mesurent les co\u00fbts de non qualit\u00e9.\" title=\"cout-de-non-qualite\"\/><\/a><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/telechargement.afnor.info\/etude-couts-de-non-qualite-2023\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.afnor.org\/wp-content\/uploads\/2024\/01\/cout-de-non-qualite-40.jpg\" alt=\"40% des entreprises d\u00e9finissent un plan d'action\" title=\"cout-de-non-qualite-40\"\/><\/a><\/figure><\/div><\/div>\n<\/div>\n\n\n\n<p><a href=\"https:\/\/telechargement.afnor.info\/etude-couts-de-non-qualite-2023\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>Deux industriels venus pr\u00e9senter leur d\u00e9marche, S\u00e9verine Goldstein pour l\u2019avionneur ATR et Damien Lescrinier pour les Laboratoires Pierre Fabre, ont r\u00e9pondu unanimement\u00a0: les cl\u00e9s sont dans les mains de la fonction qualit\u00e9, qui doit au besoin se d\u00e9cloisonner et coordonner sa d\u00e9marche tant vers le top management que vers l\u2019op\u00e9rationnel. Du point de vue manag\u00e9rial, \u00e0 l\u2019adresse des directions financi\u00e8res, le traitement de la non-qualit\u00e9 doit \u00eatre compris non pas comme un co\u00fbt suppl\u00e9mentaire pour l\u2019entreprise, mais comme un investissement payant gr\u00e2ce auquel chaque erreur, chaque perte de temps, chaque anomalie pourra \u00eatre convertie en marges de progression de la rentabilit\u00e9.\u00a0<em>\u00ab\u00a0Id\u00e9alement, il faut associer la fonction qualit\u00e9 et le contr\u00f4le de gestion\u00a0; les \u00e9quipes de suivi de la d\u00e9marche doivent \u00eatre pluridisciplinaires\u00a0\u00bb,<\/em>\u00a0pr\u00e9cise S\u00e9verine Goldstein.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">associer les op\u00e9rationnels \u00e0 la d\u00e9finition des outils de mesure et d\u2019analyse<\/h2>\n\n\n\n<p>Diam\u00e9tralement, la fonction qualit\u00e9 doit aussi se rapprocher des op\u00e9rationnels, lesquels doivent percevoir le traitement de la non-qualit\u00e9 non pas comme un instrument de contr\u00f4le individuel, mais comme une d\u00e9marche collective source d\u2019am\u00e9lioration de leurs conditions de travail.&nbsp;<em>\u00ab&nbsp;Les difficult\u00e9s des op\u00e9rationnels sont celles de l\u2019entreprise tout enti\u00e8re. Les ateliers de travail aussi doivent \u00eatre pluridisciplinaires, et la vision globale&nbsp;\u00bb<\/em>, souligne Damien Lescrinier, pour Pierre Fabre. Plus encore, les op\u00e9rationnels doivent \u00eatre pleinement associ\u00e9s \u00e0 la d\u00e9finition des outils de mesure et d\u2019analyse.&nbsp;<em>\u00ab&nbsp;La fonction qualit\u00e9 doit faire \u0153uvre d\u2019\u00e9coute et de p\u00e9dagogie, mais aussi rendre compte des r\u00e9ussites&nbsp;; la satisfaction et la motivation des \u00e9quipes sont en jeu&nbsp;\u00bb&nbsp;<\/em>t\u00e9moigne Damien Lescrinier.&nbsp;<em>\u00ab&nbsp;L\u2019int\u00e9ressement des op\u00e9rationnels \u00e0 la r\u00e9duction de la non-qualit\u00e9 peut d\u2019ailleurs se traduire de fa\u00e7on financi\u00e8re&nbsp;\u00bb<\/em>&nbsp;ajoute S\u00e9verine Goldstein, pour ATR.<\/p>\n\n\n\n<p>Pour ces deux intervenants, l\u2019\u00e9cueil d\u2019une d\u00e9marche de r\u00e9solution de la non-qualit\u00e9 serait de s\u2019\u00e9puiser dans une volont\u00e9 de recensement exhaustif et de mesure int\u00e9grale de tous les co\u00fbts possibles et imaginables, et d\u2019ainsi basculer dans une inertie d\u00e9courageante. A l\u2019inverse, il convient, selon eux, de s\u00e9lectionner les th\u00e9matiques, les priorit\u00e9s et les actions correctives les plus pertinentes\u00a0:\u00a0<em>\u00ab\u00a0Pour que la d\u00e9marche prenne, il faut initier le changement rapidement.\u00a0\u00bb<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/telechargement.afnor.info\/etude-couts-de-non-qualite-2023\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charger l\u2019\u00e9tude AFNOR sur les co\u00fbts de non-qualit\u00e9<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Loin d\u2019\u00eatre anecdotique, la non-qualit\u00e9 p\u00e8se de tout son poids sur la comp\u00e9titivit\u00e9 d\u2019une entreprise industrielle. Mais il est possible d\u2019en minimiser les co\u00fbts, avec un peu d\u2019organisation. La preuve par l\u2019exemple, avec une \u00e9tude AFNOR et deux cas d\u2019\u00e9cole.\u00a0 Dans l\u2019industrie, on assimile souvent la non-qualit\u00e9 au rebut, ces productions non conformes promises \u00e0 [&hellip;]<\/p>\n","protected":false},"author":106,"featured_media":1000015842,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[181],"tags":[],"class_list":{"0":"post-1000015841","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-environnement-climat"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La non-qualit\u00e9 dans l\u2019industrie, une mine d\u2019or \u00e0 exploiter | Forum Engagement<\/title>\n<meta name=\"description\" content=\"La non-qualit\u00e9 p\u00e8se sur la comp\u00e9titivit\u00e9 d\u2019une entreprise industrielle. 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